Technology Infrastructure refers to the foundational systems, hardware, networks, and services that enable the operation, deployment, and functionality of technology within an organization. While Technology focuses on the tools, systems, and platforms used directly by customers and employees to deliver products and maintain customer relationships, Technology Infrastructure encompasses the underlying physical and digital frameworks required to support those technologies.

In a business model, Technology Infrastructure is essential for:

• Providing a reliable foundation for all technology systems and platforms by enabling their deployment, operation, and scalability.
• Supporting connectivity and communication across systems, employees, and customers through robust networking solutions, including cloud services, VPNs, and enterprise networks.
• Ensuring operational continuity with data centers, servers, and cloud infrastructure that support system uptime, storage, and processing capabilities.
• Facilitating system integration and interoperability through foundational tools like APIs, middleware, and networked environments that connect various technologies.
• Enhancing performance and scalability by providing elastic and robust infrastructure to meet growing business demands without disrupting operations.
• Managing and optimizing costs through the centralized control of shared infrastructure resources, ensuring cost-efficiency across systems and technology solutions.
• Ensuring resilience, security, and compliance with infrastructure that mitigates risks from outages, cyber threats, and regulatory breaches through redundancy, backups, and secure networking.

Note: All costs related to technology infrastructure are captured into Technology. This ensures that a complete view of all technology (both the applications and software, along with the infrastructure), is available in the BMC.

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Understanding Technology Infrastructure

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Your Technology Infrastructure represents the foundational systems, hardware, and networks that power and sustain the technological capabilities of an organization. This includes the cloud infrastructure, data centers, networking solutions, servers, storage systems, and other core components that enable the smooth operation, scalability, and security of your organization’s digital ecosystem.

• Technology Infrastructure is an essential part of the technology dimension for supporting and enabling the technologies that drive business operations.

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Steps

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Technology Steps

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Components

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There is one primary component:

• Technology Infrastructure > Technology Infrastructure Hub

And there are 7 related components:

• Key Partners
• Organizational > Teams
• Organizational > People
• Risks > Risk Registry
• Risks > Mitigation Plan
• Dependencies

Technology Infrastructure Hub

Key Partners Allocation - Technology Infrastructure