Processes refer to the structured workflows, procedures, and activities that an organization implements to deliver value to customers. These processes can be manual, automated, or a blend of both, and they drive efficiency, consistency, and scalability across the organization. Key processes may include order fulfillment, customer support, product development, quality control, and compliance monitoring.
In a business model, processes are essential for:
This dimension of the BMC captures all key operational processes essential for delivering customer value through products. By focusing on these core activities, your organization can evaluate, optimize, and align its efforts with strategic objectives and customer needs.
Note: Emphasize only the critical processes that directly contribute to creating value. Your objective here is to map out these high level processes, and not deep dive into the micro level processes and over complicate your modeling.
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Your Processes are the operational backbone that enable your organization to deliver consistent value to customers through products. Well-designed processes ensure efficiency, reliability, and scalability, supporting smooth operations and high-quality outcomes across the organization.
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There is one primary component:
And there are 10 related components:
Key Partners Allocation - Process