Non Technology Resources

Non-Technology Resources refer to the physical, tangible, and intangible assets that an organization depends on to operate, create value, and engage with customers. These resources include properties (e.g., offices, warehouses), equipment, vehicles, supplies, and other critical assets that enable business activities. Unlike technology resources, these assets are physical in nature and play a vital role in day-to-day operations.

In a business model, non-technology resources are essential for:

Supporting operational functions, from production and logistics to customer delivery and service quality
Providing a solid physical infrastructure that underpins key business processes and ensures consistent operations
Enabling businesses to maintain, scale, and optimize offerings through the effective utilization of physical assets
Contributing to product creation, storage, distribution, and other core business functions that directly impact customer satisfaction

This dimension of the BMC captures all key non-technology assets (apart from people) necessary that teams consume in their day to day work. It uses indirect cost allocation to apportion out costs across business and technology teams, rather than directly allocating costs to activities like processes.

**Note: Emphasize only the critical non-technology resources that have a direct impact on value creation and operational success. Avoid delving into minor details that do not contribute significantly to the overall model.

In addition, non technology resources are considered an ‘indirect resource’. This means they are distributed across teams who may use these resources, as an indirect cost. This distribution relies on approximate usage and may not be 100% accurate. Therefore if there are key strategic resources that can be‘ directly assigned to content/data, processes or CX channels, then instead that resource in** Key Partners > Key Partners Hub.

Understanding Non Technology Resources

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Your Non-Technology Resources are the tangible assets that form the physical backbone of your organization, enabling the delivery of consistent value through products. These resources provide essential infrastructure and support, driving operations and facilitating customer engagement.

The Non-Technology Resources dimension is fundamental to any business model.

Steps

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Value Proposition Steps

Components

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There is one primary component:

Non Technology Resources > Non Technology Resources Hub

And there are 9 related components:

Organizational > People
Risks > Risk Registry
Risks > Mitigation Plan
Dependencies

Non Technology Resources Hub